Cancelation Policy
Since the Luis Lodge products are Artisians made products and are mostly crafted on an order basis. We strive to align the process in a way as the customer gets maximum leverage before we start preparing your order and process it.
You can cancel your order, & request a refund within 24 hours of your purchased item from www.luislodge.com. In that case, your full amount will be credited to you from the same channel you paid us. In case 24 hours exceeds, your cancellation request will not be accepted. The is because we start processing your order and in case of in-stock items we hand it over to the delivery service provider. For orders that are in transit, cannot be canceled, since it becomes impossible for us to change the address for orders that are in transit.
How to communicate for order cancelation:
You can request the cancellation by simply sending us an email with a subject line of cancellation at [email protected]. Cancelation request sent through social media channels will not be entertained. Once inspected by our warehouse team the same amount will be refund and a confirmation email will be sent to you.
Please note:
- You must email us with the same email address you entered during checkout. Request for cancelation from email other than your provided email in order will not be entertained due to customer security reasons.
- Further, you must provide your full name and a screenshot of the order confirmation email you received when you placed your order so we may confirm your identity.
Change in Product:
The company gives customers the option to exchange the product with another item from the store within 24 hours of purchase. You can simply contact the customer care department through on-page direct chat, through [email protected], or you can also contact us through our social media pages like Facebook, and Instagram. Our team is available for your assistance 24/7 and will change the order for you.
If you have received the product and want to return it, please read our Return Policy.
